Information about your data protection rights
Last updated: January 2026
sorveindis is committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This page provides information about how we process your personal data and your rights under data protection law.
sorveindis is the data controller responsible for your personal data. If you have any questions about this policy or our data protection practices, please contact us at:
sorveindis
147 Grey Street
Newcastle-upon-Tyne
NE1 6AG
United Kingdom
Email: [email protected]
We process your personal data under the following lawful bases:
Under data protection law, you have the following rights:
You have the right to request a copy of the personal data we hold about you. This is commonly known as a "subject access request".
You have the right to request that we correct any personal data that is inaccurate or incomplete.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of your rights, please contact us using the details provided above. We will respond to your request within one month. In certain circumstances, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for it.
We may need to verify your identity before processing your request. If your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request.
When you book travel services, we may need to transfer your personal data to travel suppliers located outside the United Kingdom. Where we do so, we ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. The retention period depends on the type of data and the purposes for which we use it. After this period, we will securely delete or anonymise your data.
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.